https://www.iubenda.com/termini-e-condizioni/24715378
Overview
Our priority is your absolute satisfaction. However, due to the highly bespoke nature of our products, please read our return conditions carefully.
Right of Withdrawal & Custom-Made Items
In accordance with Article 59, letter c) of the Italian Consumer Code and EU Directive 2011/83/EU, the right of withdrawal is excluded for the supply of goods made to the consumer’s specifications or clearly personalized.
- Bespoke Frames: As approximately half of our frames are custom-made or tailored to specific client requirements, these items are non-returnable and non-refundable once the production process has begun.
- Prescription Lenses: Eyewear featuring custom prescription lenses made to your specific medical requirements are also excluded from the right of return.
Standard (Non-Customized) Items
For non-personalized items only, you may exercise your right to return the item within 14 days of receipt. To be eligible, the item must be:
- Unused and in its original, pristine condition.
- Complete with all original premium packaging, cases, and certificates.
- Free from any signs of wear or adjustments.
Return Procedure
To inquire about a return or report a defect, please contact our concierge team at: fn@filibertonerone.com.
Refunds (if applicable)
Once your return is inspected and approved, a credit will automatically be applied to your original method of payment within 10-14 business days.
Order Cancellation (Bespoke Items)
You may cancel your order for a full refund within 24 hours of purchase, or at any time before the production process has officially begun.
- Once the craftsmanship of your bespoke frame or the cutting of your custom lenses has started, the order can no longer be cancelled or refunded due to the personalized nature of the product.
- To request a cancellation, please email us immediately at: fn@filibertonerone.com.
Shipping & Insurance
The customer is responsible for return shipping costs. Given the high value of our eyewear, we strictly require using a trackable and insured shipping service. We are not responsible for items lost or damaged during return transit.
